If your application status performed as: "Personal Info Check Failed/審査" It means that there are mistakes or lack of information in your shipping address or identity document such as "unknown address," there is "light-reflection" on residence card picture, "invalid Passport/Residence card," etc.
Customer Support Center will inform you in detail on how to update/edit unqualified parts. Kindly check your email and follow the instruction precisely to get your sim card as soon as possible.