In case of a damaged SIM card on the first use, please return the product according to the information below:
- Postal code (郵便番号): 600-8815
- TEL (電話) : 075-315-5906
- Address (住所): 京都市下京区中堂寺粟田町 93 京都リサーチパーク 6 号館 213号
- Recipient's Name (氏名): DXHUB 株式会社
In the package/letter pack, please remember to specify the following:
- Subscription package (Products name? Data Plan?):
- Reason for the return:
- Sim registration email:
After confirming an error with the sim, we will issue a new free sim to the address you have registered within 2 days of receiving the returning sim.