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SET UP (APN/DATA 4G・SMS・VOICE CALL 050)

  1. HOME
  2. Q&A
  3. SET UP (APN/DATA 4G・SMS・VOICE CALL 050)

1. How to set up internet data on the Android device?

2. How to set up internet data on the iOS device?

3. How to set up the 050 Cloud Softphone App for Data (Voice Call including plan)?

4. When I tried to log in Cloud Softphone App, there is Error “downloading external provisioning” occurred. What should I do?

5. How to make an International Call?

6. What is the “Voice Call Limit Service” of the DATA sim card?

7. How to unlock the “Voice Call Limit”?

8. The Cloud Softphone doesn’t perform well. I couldn’t receive incoming call notification, only missed calls.

9. Which phone numbers that Cloud Softphone doesn’t support?

10. My iPhone/iPad display showing that the “Invalid Sim” or “No service” after inserting the SIM, what should I do?

11. My phone does not display the signal after installing the sim card. What should I do?

12. I couldn’t send/receive texts (SMS). Are there any settings needed to complete?

13. Do I have to carry out the Settings of SIM card after changing my mobile?

14. What are the Pin code and PUK number?

15. How to download FLEX MOBILE mobile application?

Multilingual support is available on LINE @.

@824eibwr

Q&A

  • CLASSIFICATION OF FLEX MOBILE
    • 1. What is the DATA sim card?
    • 2. What is the CALL sim card?
    • 3. What is the difference between [DATA + Voice Call 050] and [CALL] sim card?
    • 4. What is the PREPAID sim card?
  • SIM SIZES・COMPATIBLE DEVICE
    • 1.What size of SIM card should I select?
    • 2. What is the Compatible Device of Sim?
    • 3. How to check if my device is sim-lock or not?
    • 4. Is there any smartphone including in the plan?
    • 5. Can I use FLEX MOBILE in other countries out of Japan?
  • REGISTRATION
    • 1. What is the documentation requirement of applying for FLEX MOBILE?
    • 2. Can I buy FLEX MOBILE at any mobile shop?
    • 3. Can I buy FLEX MOBILE if I am under 18 years old?
    • 4. Can I place an order even when I am not living in Japan?
    • 5. How many sim cards can I purchase under my name?
    • 6. My application status is “Personal Info Check Failed/judging NG.” What does it mean?
    • 7. How to apply for DATA sim card
    • 8. How to apply for CALL sim card
  • DELIVERY
    • 1. How long does it take for the delivery?
    • 2. How much does it cost for the delivery fee?
    • 3. Can I get a sim card in my country before arriving in Japan?
    • 4. Can I pay by cash on delivery (COD)?
    • 5. Can I get a sim card at the airport when I arrived in Japan?
    • 6. Can I get a sim card at the other place, which is not the same as the registered address?
  • PERSONAL INFORMATION AND MY PAGE
    • 1. What is My Page? How to log in to My Page?
    • 2. I forgot password / could not log in to my My Page account. What should I do?
    • 3. How to change my address and update pictures of the new Residence Card?
    • 4. What is the Friend Referral Program?
    • 5. How to exchange goods from Point?
  • SET UP (APN/DATA 4G・SMS・VOICE CALL 050)
    • 1. How to set up internet data on the Android device?
    • 2. How to set up internet data on the iOS device?
    • 3. How to set up the 050 Cloud Softphone App for Data (Voice Call including plan)?
    • 4. When I tried to log in Cloud Softphone App, there is Error “downloading external provisioning” occurred. What should I do?
    • 5. How to make an International Call?
    • 6. What is the “Voice Call Limit Service” of the DATA sim card?
    • 7. How to unlock the “Voice Call Limit”?
    • 8. The Cloud Softphone doesn’t perform well. I couldn’t receive incoming call notification, only missed calls.
    • 9. Which phone numbers that Cloud Softphone doesn’t support?
    • 10. My iPhone/iPad display showing that the “Invalid Sim” or “No service” after inserting the FLEX MOBILE, what should I do?
    • 11. My phone does not display the signal after installing the sim card. What should I do?
    • 12. I couldn’t send/receive texts (SMS). Are there any settings needed to complete?
    • 13. Do I have to carry out the Settings of FLEX MOBILE card after changing my mobile?
    • 14. What are the Pin code and PUK number?
    • 15. How to download FLEX MOBILE mobile application?
  • INTERNET CONNECTION・DATA PLAN
    • 1. What is data transmission speed?
    • 2. Does FLEX MOBILE support Mobile HotSpot (Wi-Fi sharing/tethering)?
    • 3. Why can I not connect the internet even when it appears 4G on the display screen?
    • 4. How to check my data usage?
    • 5. Can I continue to access the network after I used up all of my monthly data?
    • 6. How to recharge data when it exceeds the plan usage quota?
    • 7. Why my internet connection is so slow?
  • PLAN CHANGING・SERVICE CHANGE・MNP
    • 1. Can I change my data plan?
    • 2. How to upgrade the Data plan from "Data only" to "Data + Voice call"?
    • 3. Can I change the sim card service from DATA ⇔ CALL?
    • 4. What is MNP? And what is the procedure of changing networks from other carriers to CALL?
    • 5. Do I need to set-up my device again after changing my SIM service?
  • SIM LOSS・REISSUE・HIBERNATION SERVICE・CANCELLATION
    • 1. What should I do when I lost my sim card / my sim card is damaged?
    • 2. I will return to my country for a few months. Could you temporarily deactivate my sim card within this period and reactivate it when I come back to Japan?
    • 3. How to cancel my contract?
    • 4. I forgot to make payments for a few months, and my service has been terminated. Can you reactivate it after I complete all the pending payments?
  • RETURN・REFUND
    • 1. Is it necessary to return the SIM card after completing the contract cancellation?
    • 2. I have just received my sim package, but it doesn't work on any device after completing the necessary settings. Can I get another sim card?
    • 3. My documents are not eligible for registration at the document screening step. Can I cancel the purchase and get a refund?
  • OTHER QUESTIONS
    • 1. How to contact the Customer Support Center?
    • 2. How to get the newest promotion information?
    • 3. I want to be your company’s partner/agency. How can I contact?
    • 4. Is it possible to use VoLTE/VoLTE(HD+)service?
お問い合わせ お気軽にお問い合わせください。
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広島県広島市西区井口5丁目6-4
TEL : 082-270-3666

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