In case of lost or sim card damaged, please contact our Customer Support Center for re-publishing processing. There are charges of re-publishing a new SIM card of different plans. All prices quoted below would be tax included.
- DATA SIM: 1,100 yen
- CALL SIM: 3,300 yen
- The phone number and SMS number would remain the same.
Please check the payment due and amount via [Payments] section from My Page or FLEX MOBILE App, then complete the payment and let us know by email as soon as possible. About payment methods：
- Please check your new bill and pay at a convenience store using your Smart Pit number.
You can check your Smart Pit number on My Page → "Payment" or on the "Smart Pit Number" on the Smart Pit card enclosed with your luggage.
※My page is under preparation
Therefore, we need your agreement on the charge of re-issuing your new SIM card. Once we receive your reply and confirm your payment successfully, we will immediately deliver your new SIM card to your address. Please also kindly let us know your current delivery address. Otherwise, we will send your new SIM card to the address registered in your account.