Once we have successfully completed your initial payment, updated your ID photo, and provided a valid shipping address in the online application form, we will deliver your SIM package to your address via Japan Post.

  • CALL SIM・DATA SIM:
    1. You will receive Delivery Confirmation Email when a sim card is sent out. Please confirm shipment status over the delivery notification email with tracking URL and code.
    2. Your package will be delivered to your home post by Japan Post. Therefore, you can receive your package even when you are not home. Don't forget to check your SIM package in your post.
  • SMART Wi-Fi:
    1. Once your device is shipped, you will receive a delivery confirmation email. Please check the shipping status by checking the shipping notification email containing the tracking URL and code.
    2. If you are not at home to receive the package, the delivery man will leave a piece of paper with all the contact details of the shipment company called the Absence Paper (ご不在連絡票). Please use this paper to contact to arrange a suitable re-delivery time with the shipment company in this case.