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OTHER QUESTIONS

  1. HOME
  2. Q&A
  3. OTHER QUESTIONS

1. How to contact the Customer Support Center?

2. How to get the newest promotion information?

3. I want to be your company’s partner/agency. How can I contact?

4. Is it possible to use VoLTE/VoLTE(HD+)service?

Multilingual support is available on LINE @.

@824eibwr

Q&A

  • CLASSIFICATION OF FLEX MOBILE
    • 1. What is the DATA sim card?
    • 2. What is the CALL sim card?
    • 3. What is the difference between [DATA + Voice Call 050] and [CALL] sim card?
    • 4. What is the PREPAID sim card?
  • SIM SIZES・COMPATIBLE DEVICE
    • 1.What size of SIM card should I select?
    • 2. What is the Compatible Device of Sim?
    • 3. How to check if my device is sim-lock or not?
    • 4. Is there any smartphone including in the plan?
    • 5. Can I use FLEX MOBILE in other countries out of Japan?
  • REGISTRATION
    • 1. What is the documentation requirement of applying for FLEX MOBILE?
    • 2. Can I buy FLEX MOBILE at any mobile shop?
    • 3. Can I buy FLEX MOBILE if I am under 18 years old?
    • 4. Can I place an order even when I am not living in Japan?
    • 5. How many sim cards can I purchase under my name?
    • 6. My application status is “Personal Info Check Failed/judging NG.” What does it mean?
    • 7. How to apply for DATA sim card
    • 8. How to apply for CALL sim card
  • DELIVERY
    • 1. How long does it take for the delivery?
    • 2. How much does it cost for the delivery fee?
    • 3. Can I get a sim card in my country before arriving in Japan?
    • 4. Can I pay by cash on delivery (COD)?
    • 5. Can I get a sim card at the airport when I arrived in Japan?
    • 6. Can I get a sim card at the other place, which is not the same as the registered address?
  • PERSONAL INFORMATION AND MY PAGE
    • 1. What is My Page? How to log in to My Page?
    • 2. I forgot password / could not log in to my My Page account. What should I do?
    • 3. How to change my address and update pictures of the new Residence Card?
    • 4. What is the Friend Referral Program?
    • 5. How to exchange goods from Point?
  • SET UP (APN/DATA 4G・SMS・VOICE CALL 050)
    • 1. How to set up internet data on the Android device?
    • 2. How to set up internet data on the iOS device?
    • 3. How to set up the 050 Cloud Softphone App for Data (Voice Call including plan)?
    • 4. When I tried to log in Cloud Softphone App, there is Error “downloading external provisioning” occurred. What should I do?
    • 5. How to make an International Call?
    • 6. What is the “Voice Call Limit Service” of the DATA sim card?
    • 7. How to unlock the “Voice Call Limit”?
    • 8. The Cloud Softphone doesn’t perform well. I couldn’t receive incoming call notification, only missed calls.
    • 9. Which phone numbers that Cloud Softphone doesn’t support?
    • 10. My iPhone/iPad display showing that the “Invalid Sim” or “No service” after inserting the FLEX MOBILE, what should I do?
    • 11. My phone does not display the signal after installing the sim card. What should I do?
    • 12. I couldn’t send/receive texts (SMS). Are there any settings needed to complete?
    • 13. Do I have to carry out the Settings of FLEX MOBILE card after changing my mobile?
    • 14. What are the Pin code and PUK number?
    • 15. How to download FLEX MOBILE mobile application?
  • INTERNET CONNECTION・DATA PLAN
    • 1. What is data transmission speed?
    • 2. Does FLEX MOBILE support Mobile HotSpot (Wi-Fi sharing/tethering)?
    • 3. Why can I not connect the internet even when it appears 4G on the display screen?
    • 4. How to check my data usage?
    • 5. Can I continue to access the network after I used up all of my monthly data?
    • 6. How to recharge data when it exceeds the plan usage quota?
    • 7. Why my internet connection is so slow?
  • PLAN CHANGING・SERVICE CHANGE・MNP
    • 1. Can I change my data plan?
    • 2. How to upgrade the Data plan from "Data only" to "Data + Voice call"?
    • 3. Can I change the sim card service from DATA ⇔ CALL?
    • 4. What is MNP? And what is the procedure of changing networks from other carriers to CALL?
    • 5. Do I need to set-up my device again after changing my SIM service?
  • SIM LOSS・REISSUE・HIBERNATION SERVICE・CANCELLATION
    • 1. What should I do when I lost my sim card / my sim card is damaged?
    • 2. I will return to my country for a few months. Could you temporarily deactivate my sim card within this period and reactivate it when I come back to Japan?
    • 3. How to cancel my contract?
    • 4. I forgot to make payments for a few months, and my service has been terminated. Can you reactivate it after I complete all the pending payments?
  • RETURN・REFUND
    • 1. Is it necessary to return the SIM card after completing the contract cancellation?
    • 2. I have just received my sim package, but it doesn't work on any device after completing the necessary settings. Can I get another sim card?
    • 3. My documents are not eligible for registration at the document screening step. Can I cancel the purchase and get a refund?
  • OTHER QUESTIONS
    • 1. How to contact the Customer Support Center?
    • 2. How to get the newest promotion information?
    • 3. I want to be your company’s partner/agency. How can I contact?
    • 4. Is it possible to use VoLTE/VoLTE(HD+)service?
お問い合わせ お気軽にお問い合わせください。
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〒733-0842
広島県広島市西区井口5丁目6-4
TEL : 082-270-3666

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