To change address and update pictures of the new Residence Card/Passport, please follow the instruction below:

  1. Log in into your My Page
  2. Choose「Setting」→「Change Profile」
    • → Upload A Photo → Choose File → Update
      (Residence Card Only if you are applying for Call service).
    • → Address → Post Number → (Get address by Post number) → Prefecture → City  
      → Ban-Chome → Building Name/Room Number → Update

If you have difficulty writing your address, please refer to the followings:

  • Upload a photo with your address clearly shown.
  • Please provide your room number if there is one.
  • If the address you registered for is the same as the one printed on your Residence card, uploading a photo of your Residence card with your address imprinted on it is recommended.