- Apply Now
- Apply Now
- BILLING CYCLE・PAYMENT
- BILLING CYCLE・PAYMENT
- 1. Can I pay by cash card?
- 2. What are the first month fees that go free of charge?
- 3. Can you give me the details of the costs I need to pay in the first place?
- 4. When do I need to pay my monthly bill?
- 5. Should I pay my monthly fee even if I'm not using it?
- 6. What happens if I don't make the Monthly Payment on time?
- 7. Can I remove SMS basic service from Data?
- 8. Even though I didn't send any SMS to overseas numbers, why was I still charged with some oversea transmission fees?
- 9. How to make the Initial Payment (aka First Payment) when I don't have a Smart Pit card?
- 10. How to make the monthly Payment by the Smart Pit card?
- 11. I couldn't complete the Payment at the convenience store. What happened?
- 12. Can I change the payment method?
- 13. I won't be in Japan on the date of the Monthly Payment. Can I make payments before the 25th of the month?
- 14. My Initial Payment is overdue. Should I register again from the beginning?
- 15. Can I get monthly invoices in papers?
- Cancellation of contract
- Company
- ENG Company
- ENTRY
- HOME
- Japanese HOME
- JPN PAYMENT METHODS
- JPN PRICING PLANS
- PAYMENT METHODS
- PRICING PLANS
- SET UP (APN/DATA 4G・SMS・VOICE CALL 050)
- SIM SIZES・COMPATIBLE DEVICE
- SIM SIZES・COMPATIBLE DEVICE
- SMS Charge
- Vietnamese HOME
- VNM Company
- VNM PAYMENT METHODS
- VNM PRICING PLANS
- サイトマップ
- Q＆A
- CLASSIFICATION OF FLEX MOBILE
- SIM SIZES・COMPATIBLE DEVICE
- REGISTRATION
- 1. What is the documentation requirement of applying for FLEX MOBILE?
- 2. Can I buy FLEX MOBILE at any mobile shop?
- 3. Can I buy FLEX MOBILE if I am under 18 years old?
- 4. Can I place an order even when I am not living in Japan?
- 5. How many sim cards can I purchase under my name?
- 6. My application status is “Personal Info Check Failed/judging NG.” What does it mean?
- 7. How to apply for DATA sim card
- 8. How to apply for CALL sim card
- DELIVERY
- 1. How long does it take for the delivery?
- 2. How much does it cost for the delivery fee?
- 3. Can I get a sim card in my country before arriving in Japan?
- 4. Can I pay by cash on delivery (COD)?
- 5. Can I get a sim card at the airport when I arrived in Japan?
- 6. Can I get a sim card at the other place, which is not the same as the registered address?
- PERSONAL INFORMATION AND MY PAGE
- SET UP (APN/DATA 4G・SMS・VOICE CALL 050)
- 1. How to set up internet data on the Android device?
- 2. How to set up internet data on the iOS device?
- 3. How to set up the 050 Cloud Softphone App for Data (Voice Call including plan)?
- 4. When I tried to log in Cloud Softphone App, there is Error “downloading external provisioning” occurred. What should I do?
- 5. How to make an International Call?
- 6. What is the “Voice Call Limit Service” of the DATA sim card?
- 7. How to unlock the “Voice Call Limit”?
- 8. The Cloud Softphone doesn’t perform well. I couldn’t receive incoming call notification, only missed calls.
- 9. Which phone numbers that Cloud Softphone doesn’t support?
- 10. My iPhone/iPad display showing that the “Invalid Sim” or “No service” after inserting the FLEX MOBILE, what should I do?
- 11. My phone does not display the signal after installing the sim card. What should I do?
- 12. I couldn’t send/receive texts (SMS). Are there any settings needed to complete?
- 13. Do I have to carry out the Settings of FLEX MOBILE card after changing my mobile?
- 14. What are the Pin code and PUK number?
- 15. How to download FLEX MOBILE mobile application?
- INTERNET CONNECTION・DATA PLAN
- 1. What is data transmission speed?
- 2. Does FLEX MOBILE support Mobile HotSpot (Wi-Fi sharing/tethering)?
- 3. Why can I not connect the internet even when it appears 4G on the display screen?
- 4. How to check my data usage?
- 5. Can I continue to access the network after I used up all of my monthly data?
- 6. How to recharge data when it exceeds the plan usage quota?
- 7. Why my internet connection is so slow?
- PLAN CHANGING・SERVICE CHANGE・MNP
- 1. Can I change my data plan?
- 2. How to upgrade the Data plan from "Data only" to "Data + Voice call"?
- 3. Can I change the sim card service from DATA ⇔ CALL?
- 4. What is MNP? And what is the procedure of changing networks from other carriers to CALL?
- 5. Do I need to set-up my device again after changing my SIM service?
- SIM LOSS・REISSUE・HIBERNATION SERVICE・CANCELLATION
- 1. What should I do when I lost my sim card / my sim card is damaged?
- 2. I will return to my country for a few months. Could you temporarily deactivate my sim card within this period and reactivate it when I come back to Japan?
- 3. How to cancel my contract?
- 4. I forgot to make payments for a few months, and my service has been terminated. Can you reactivate it after I complete all the pending payments?
- RETURN・REFUND
- 1. Is it necessary to return the SIM card after completing the contract cancellation?
- 2. I have just received my sim package, but it doesn't work on any device after completing the necessary settings. Can I get another sim card?
- 3. My documents are not eligible for registration at the document screening step. Can I cancel the purchase and get a refund?
- OTHER QUESTIONS
- PRICING PLANS-01
- Agency＆User
- 更新情報
- プライバシーポリシー
- サイトマップ
- SETUPS
